Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

Thank you for shopping with Laser Ninja, operated by Valleries Inc. We want you to be happy with your purchase and encourage you to review the following Return & Refund Policy before placing an order.

This policy applies to purchases made directly through LaserNinja.ca unless otherwise stated.

1. Returns of Non-Personalized Products

We accept eligible returns of non-personalized products within 14 days of delivery.

To qualify for a return, the product must:

·   Be unused and in its original condition

·   Show no signs of installation, wear, damage, or alteration

·   Include its original packaging, accessories, components, and hardware, where applicable

·   Be accompanied by proof of purchase

Please contact us at customers@laserninja.ca before returning any product.

Returns sent without contacting us first may not be accepted or may experience processing delays.

2. Personalized, Engraved and Custom Products

Products that have been personalized, engraved, customized, specially manufactured, or otherwise produced specifically for a customer are final sale and cannot be returned or exchanged because of a change of mind.

This includes products customized with:

·   Names

·   Family names

·   Dates

·   Addresses

·   Initials

·   Hebrew or English wording

·   Photographs

·   Logos

·   Custom dimensions

·   Custom designs

·   Other customer-requested personalization

Customers are responsible for reviewing and providing accurate personalization information when placing an order.

Laser Ninja is not responsible for spelling errors, incorrect dates, incorrect wording, incorrect addresses, or other errors contained in information submitted or approved by the customer.

If Laser Ninja makes an error in producing your personalization, or if the product arrives damaged or defective, please contact us and we will work to correct the issue in accordance with this policy.

3. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at customers@laserninja.ca.

For non-personalized products, we will make reasonable efforts to accommodate a cancellation request before the order has been shipped or otherwise processed for fulfillment.

For personalized or custom products, changes or cancellations may only be possible before design work or production has begun.

Once engraving, printing, cutting, design work, manufacturing, or other customization has begun, the order may no longer be changed or cancelled.

Where a digital proof or mockup is provided, customers are responsible for carefully reviewing spelling, wording, dates, layout, and other personalization details before approving the proof.

Approval of a proof authorizes us to proceed with production.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

·   Damaged

·   Defective

·   With an item missing

·   Different from the product you ordered

·   With a personalization or production error caused by Laser Ninja

please contact us at customers@laserninja.ca within 7 days of delivery.

Please include:

·   Your order number

·   A description of the issue

·   Clear photographs showing the product and the problem

·   Photographs of the shipping packaging where the item was damaged during transportation

Please keep the product and its packaging until we advise you how to proceed.

After reviewing the issue, we may, as appropriate:

·   Replace the product

·   Repair or correct the product

·   Replace the affected component

·   Provide a refund or partial refund

The appropriate resolution will depend on the circumstances and the nature of the issue.

If the problem was caused by Laser Ninja or the product arrived damaged or defective, the customer will not be required to pay return shipping where a return is reasonably required.

5. Normal Product Variations

Many Laser Ninja products are individually produced and may incorporate acrylic, mirror finishes, engraved surfaces, patterned materials, or other materials that can naturally vary.

Minor differences in:

·   Color

·   Pattern placement

·   Texture

·   Engraving appearance

·   Positioning

·   Dimensions

·   Finish

may occur between products and between the physical product and photographs displayed online.

Computer and mobile-device screens may also display colors differently.

Reasonable variations resulting from materials, manufacturing, personalization, or screen display are not necessarily considered defects.

6. Items That Cannot Be Returned

Unless required otherwise by applicable law, the following are not eligible for return because of a change of mind:

·   Personalized products

·   Engraved products

·   Custom-made products

·   Products manufactured to custom dimensions or specifications

·   Products incorporating customer-supplied photographs, artwork, logos, or wording

·   Gift cards

·   Products that have been used, installed, altered, damaged after delivery, or returned incomplete

Any product specifically identified as Final Sale on the product page or at the time of purchase is also not eligible for a change-of-mind return.

This does not affect your rights where an item is damaged, defective, incorrectly supplied, or where applicable law provides otherwise.

7. Return Shipping

For eligible change-of-mind returns, the customer is responsible for the cost of returning the product to Laser Ninja.

Original shipping or delivery charges are not refundable for change-of-mind returns.

We strongly recommend using a trackable shipping method and appropriately packaging the product. Laser Ninja is not responsible for return shipments that are lost or damaged before they are received by us.

If a return is required because of an error by Laser Ninja or because an item arrived damaged or defective, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

8. Inspection of Returned Products

All returned products are inspected after they are received.

If a returned product does not meet the eligibility requirements of this policy - for example, because it has been used, installed, altered, damaged, or returned incomplete - we may decline the refund or reduce the refund where appropriate and permitted by law.

We will contact you if there is an issue with your returned product.

9. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days after inspection.

Refunds will normally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, credit-card provider, or payment provider may require additional time to post the refund to your account. Processing times are controlled by the applicable financial institution and are outside Laser Ninja's control.

10. Exchanges

If you would like to exchange an eligible non-personalized product, please contact us at customers@laserninja.ca.

Exchange requests are subject to product availability.

Customers are responsible for applicable return and replacement shipping costs for change-of-mind exchanges.

Personalized and custom products cannot be exchanged because of a change of mind.

11. Missing Refunds

If we have confirmed that your refund was processed but you have not yet received it:

1. Check your bank or payment account.

2. Contact your credit-card company or payment provider.

3. Contact your bank, as posting times can vary.

If you have completed these steps and still cannot locate the refund, please contact us at customers@laserninja.ca.

12. Products Purchased Elsewhere

This policy applies to products purchased directly from LaserNinja.ca.

Products purchased through another retailer, marketplace, or third-party seller may be subject to that seller's return and refund policies and should generally be returned through the original place of purchase.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded or restricted.

Certain cancellation, refund, or other rights may apply under consumer-protection laws depending on the circumstances of a transaction.

14. Changes to This Policy

We may update this Return & Refund Policy periodically.

Any updated version will be published on LaserNinja.ca with a revised "Last Updated" date.

The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

15. Contact Us

For return, exchange, cancellation, or refund inquiries, please contact:

Laser Ninja / Valleries Inc.

Email: customers@laserninja.ca