Refund policy

Shipping & Returns Policy

Processing Time
Orders are typically processed within 1–3 business days. Personalized items may require additional production time.

Shipping
We ship worldwide from Canada. Shipping times vary depending on the destination and carrier.

Estimated delivery times:
Canada: 2–7 business days
United States: 4–10 business days
International: 7–21 business days

Shipping times are estimates and may vary due to customs or carrier delays.

Returns
Because many of our items are personalized or made to order, personalized products are generally non-returnable.

For non-personalized items, returns may be accepted within 14 days of delivery if the item is unused and in its original condition.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order and we will work to resolve the issue.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.